TERMS & CONDITONS
When you make a booking you are entering into an agreement with us. Please read our terms and conditions below.
Arrival and Departure Check in is available from 3.00pm on the day of arrival. We ask that you please vacate your room by 11.00am on the morning of departure.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, a deposit of 50% is required, we will liaise with you on receipt of your booking and provide PayPal or bank details in order to obtain payment. The balance due on the booking is payable in full 7 days prior to arrival. Cancellations in July and August less than 21 days prior to check in will be payable in full.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such casesIn the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made. Cancellations in July and August less than 21 days prior to check in will be payable in full.
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with La Residence Limousin for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Our liability will not extend beyond these conditions.
A car park is available for guests’ use immidiately outside the front door. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Evening Meal Reservations
Evening Meals are available with 24 hrs advance notice.
Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice. Without pre-ordering we will unfortunately not be able to provide a meal on the day of arrival.
As evening meals are purchased for and prepared to order, if an order is placed and cancelled after 12.00 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at €30 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of €10 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure and we accept the following: Euro cheques, cash, and Paypal
Pets are not permitted in the house or on the adjoining land.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of La Residence Limousin. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
La Residence Limousin reserves the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.